FAQ’s

Here are some frequently asked questions that we get from time to time, but feel free to get in touch with us as we are always happy to help answer any questions related to your home improvements.  We have an experienced Technical team at our offices here in Belfast.

  • Are you qualified to do my work?

    Not only have we a wealth of over 30 years experience in glass and glazing industry,  manufacturing, supply and fit we have various accreditations some of which are government supported bodies such as the glass and glazing federation (GGF),  British Board of Agrement (BBA), Safety cert and British standards.

  • Where do we get our frames and door panels?

    Here at Total home our Parent company UCS Design Group  manufactures our entire uPVC & Aluminium product range from our factory in the city, everything from windows, Doors through to conservatories and conservatory roofs.

  • How long does it take from when I order to have the work done?

    Lead times will vary depending on each order though we typically aim for a lead time of 4 to 8weeks though if you order something obscure which isn’t stocked as standard the lead time can be between 8 and 12 weeks.

  • What Happens when I place an Order?

    After you place an order from us you have literally nothing to do, you will have all relevant paper work explaining the following, after your order is placed within 2 weeks our surveyor will be scheduled to visit you at a time that suits to confirm your order i.e. glass, styles, sizes & colours, then he brings his finding backs where we then manufacture your order and then typically schedule our fitters to come out and fit your project this is generally within the next 4 weeks.

  • Who is our Finance through?

    All our Finance options are done through Barclays Finance we have various options available you can check our finance page for these (Link to Finance)

  • Do you offer a product guarantee?

    We offer a 10 year guarantee on all products supplied and fitted by Total home NI, this is done through the independent Warranty association known better as (IWA) Insurance backed guarantee.  You can find out more here at our Guarantee page (LINK)

  • What Colours and Styles are available?

    We have a huge variety of colours and styles on offer, you can view these on our brochures here (LINK) if you’re are after something bespoke feel free to get in touch via our live chat or give us a call

Planning Your Project

Where To Start

Thinking about installing windows or patio doors? We are here to help. You may be finding many options as you research what’s out there.

Who’s Involved

The process of buying and installing windows and doors goes more smoothly when you work with professionals. They will help ensure you order the right products, properly sized to fit flawlessly.

What To Expect

Now that you have chosen your new windows and doors, it’s time to begin installation. When you work with us, you can expect a professional job.

Worksheets

Planning to install new windows? These tips serve as a guide to help think through each step of the project planning process.

Budgeting

Windows and doors are costly though; most homeowners will replace their old windows and doors once, maybe twice in a lifetime.

Post Project

Congratulations on your new windows and doors! You have accomplished a significant project that adds value and enjoyment to your home.

Get a free quote!