Total Home Guarantee
With Total peace of Mind at the core of our business you can rest assured that all our products are covered. Manufacturing and fitting windows, doors, roofline & conservatories for over 30 years now we have an excellent knowledge of what our customer requirements are and how to deliver within lead times specified, our entire performance is measured by the most stringent of standards.
With all our customers we not only guarantee our products we guarantee our service from point of sale right through to the final sign off upon completion not only that, in the unlikely event that something doesn’t meet our highest quality standards we are always here to help. We are accredited and members of countless schemes to insure our customers receive fair and protected service from us at all times.
Deposit Guarantee Protection
We ensure all our customers are protected from the moment you pay your deposit; we supply you with a deposit protection certificate. As part of IWA and the GGF should the worst happen and we cease to trade for whatever reason you are covered as they will make sure the completion of the contract is honoured or the refund of the deposit is made.
Windows & Doors
- PVCu Frames 10 years on all colours against discolouring or warping.
- Double Glazed Units 5 years against the break down of the sealed unit.
- Panels 10 years cover on white, 5 years on woodgrain and coloured panels against cracking & discolouration.
Although double glazed sealed units reduce condensation on glass, there can be variations in different types of property and therefore no guarantee of this can be given. Comprehensive details can be found on GGF (Glass & Glazing Federation) website.
Locks, Handles and Hinges
For a period of 1 year from date of installation the company will replace free of charge any moving part which proves to be defective due to faulty materials or workmanship. The benefits of this guarantee are in addition to the customer’s statutory rights.
The coloured varnish (black, brass, white) of door, window handles and face plates along with knockers, letter plates, and gold or antique coloured lead carry no warranty whatsoever for surface appearance.
Where we have received payment in full, due under this contract, the company will honour the following guarantees. For as long as the customer remains in occupation of the installation address, for the period of the guarantee issued after installation, to repair or replace free of charge any PVC-u extrusion which proved defective due to faulty materials or workmanship (excluding damage due’ to misuse, neglect or lack of maintenance).
The Company guarantees for a period not less than 5 years to replace or repair free of charge any extrusion which proves defective due to faulty workmanship, faulty materials or corrosion. The Company’s formal written Guarantee will be forwarded to the Customer after full settlement has been made. The manufacturers will make good by repair in their opinion by supply or replacements, defects which under in the uPVC fascia and soffits after they have been fitted and arise solely from faulty design or materials or work ship. Gutter and down pipes carry a 2 year guarantee and will be repaired or replaced after they have been fitted and arise solely from faulty design or materials or workmanship. (Gutters and down pipes carry ten year guarantee on colour fastness). All white uPVC fascias, soffit cladding, carry a 50
year guarantee. All foiled & coloured uPVC fascias, soffit cladding, carry a 5 year guarantee. GUARANTEES ARE NOT APPLICABLE UNTIL ACCOUNTS ARE PAID IN FULL.
CONSERVATORIES & ROOF REPLACEMENTS
- 50 years on Alumet roof tiles (up to 150mph winds)
- 10 years on roof structure
- 10 years on all frames covering defects including cracking, splitting and warping
- 5 years cover on glazed units
- 5 years cover on panels against cracking & discolouration
- 2 years cover on building works (excluding settlement cracks)
- 1 year cover on electrical works
- 1 year from date of installation the company will replace free of charge any moving part which proves to be defective due to faulty materials or workmanship. The benefits of this warranty are in addition to the customer’s statutory rights.